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Date: Tue, 4 Apr 1995 08:21:02 +0100
To: hungary-online-announce@hungary.yak.net
From: carlson@odin.net (Steven Carlson)
Subject: (HOL-A) H e l p  me please I'm clueless!
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[[ It's just irony that the "clueless newbie" detector bounced
   steve's attempt to post this to the list, as if it were just asking
   for  h e l p  with the mailing list.  This filter protects all of you 
   s u b s c r i b e r s  from seeing mail that begins with key phrases 
   like  "h e l p   me   s u b s c r i b e"   but to get this past the 
   bozo filter, i've broken up the dirty words with spaces.   -- strick 
]]


H e l p  me please I'm clueless!
hungary-online

By Steven Carlson


A common sight on the Internet these days is the clueless newbie. That's
Internet talk for a newcomer, a greenhorn. Internet people get a little
snobbish about their status as oldtimers. At times, they can even get
downright nasty.

You might say it's open season on newbies over at Usenet, the Internet's
infamous watering hole. Over the holidays Santa stuffed a few ten thousand
Christmas stockings with modems and software. Shortly after a new semester
started in the US and Joe College found his way online. Add to that the
online services, which now have Usenet gateways, and it amounts to a
tidalwave of newbies on the Net. And many of them haven't a clue.

What's the problem? We've all grown so used to user-friendly technologies
we hardly bother to read the manuals anymore. At least I don't. But
unfortunately Usenet isn't user friendly.

It's not a wise idea just to dive into Usenet and start posting messages
without first knowing what kind of messages are considered appropriate.
After all, you wouldn't just walk up to a group of strangers at a party and
start talking without first listening to the conversation, would you? And
you'd be considered an outright bore if you kept hammering away at a
subject nobody cared about. Yet thousands of newbies are doing just this on
Usenet, and wondering why they get flamed.

Let's check out a real-life example, posted to alt.internet.services on
Thu, 20 Oct 1994:


 > HI IM FROM MEXICO AND IM DOING MY HOMEWORK
 >          I WANT TO KKOW YOUR OPINION OF.
 >             HOW WAS THE ECONOMY IN E.U. WHEN J.F.KENNEDY DIED?
 >          PLEASE ANSWERME ITS URGENT
 >                                     FABIOLA
 >                                   FH524675@VMTECTOL.NET


Would you answer FABIOLA's message? Stop and think. Well over 80,000
messages go out to Usenet each day. That's 200 MB every 24 hours. And
Usenet is only part of what we call the Internet. At the moment I have 55
email messages sitting in my "in" basket. Not all those messages are
directed to me, personally, but they all demand my attention.

The point is there's a lot of data flying around. That's why Internet
communication is topic specific. You'll notice FABIOLA was asking us a very
vague question about US history in an area devoted to talking about
Internet services.

Sorry FABIOLA, you're clueless. Try a library.

Okay - let's not be too hard on FABIOLA. He's an obvious newbie.  Everyone
is entitled to learn from his own mistakes, right? WRONG! shout the jaded
Net savants. Learn from other people's mistakes, and stop wasting others'
time. With that in mind, let's take a lesson from FABIOLA's mistakes.

THERE'S NO REASON TO SHOUT!!!
But that's exactly what it means when you write in all caps. A page of text
in capital letters looks ugly, and hurts the eye to read. If your caps lock
key gets stuck in Usenet, people will most likely shout right back. Sending
a message in all caps is probably the most obvious newbie mistake.

Chek your spelling
This may seem a minor point, but when you work in a text-only environment
you get pretty picky about your p's and q's. To make that point I
deliberately misspelled "check" in the caption above. Most of you noticed.
Bad spelling erodes your credibility.

Inform thyself
Don't pester others with questions you can answer yourself. If you want to
know more about how Usenet works you can watch news.newusers.questions and
news.announce.newusers. A good rule of thumb is watch any newsgroup for a
week or so before you decide to jump in and ask questions. Quite often a
Frequently Asked Questions (FAQ) document is posted regularly to the group.
You can find other good info at a library or bookstore. If you access the
Net through CompuServe they provide plenty of info, and even a forum for
beginners [GO INTERNET].

Give and ye shall receive
Communication is a cooperative effort - you tell me your secrets, I'll tell
you mine. When you cut through the jargon and gadgets on the Internet what
you find is people talking to people. And what do people talk about online?
The same things they do in RL (real life). The difference is you have no
idea who you're communicating with on the Net. In RL you can see the other
person's body language and dress; you can listen to the tone of voice and
accent. On the Net you have nothing more than bare text. If you take the
time to learn the ways of the Net, and approach people with a positive,
friendly attitude; if you're prepared to inform others, as well as be
informed, you'll find most people will reciprocate. In all, that's not such
a bad way to go forth in the world, is it?

---
There is an answer!
Fear not, all questions will be answered by the Internet Oracle. It exists,
and is all knowing. Send your profound question to <oracle@cs.indiana.edu>
and remember to include the words "tell me" somewhere in the subject line.
Repeat the 23rd Psalm. Relax.

Actually, the Oracle is a program that passes your question on to someone
else to answer. By asking a question, you volunteer to answer a question.

World Wide Web growth
According to _Business_Week_, 27,000 sites now offer information on the
World Wide Web and that figure is presently doubling itself every 53 days.
According to research done at Carnegie Mellon, the Web consists of five
million documents. At current rates of growth that number can be expected
to double within six months to a year.

[blurb]
Steven Carlson <carlson@odin.net> is a technology writer and Internet trainer.


  ------------------------------------------------------------------------
  Copyright (c) 1995. Permission granted to redistribute this article in
  electronic form for non-profit purposes only. My byline and this message
  must remain intact. Contact me <carlson@odin.net> for reprint rights.
  ------------------------------------------------------------------------




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